Teller Operations Coordinator

About the position

Provides supervision and support to the tellers to ensure that the staff provides maximum customer service in a professional manner. Monitor and train the teller staff in supporting all bank marketing efforts and cross-sell products. Responsible for ensuring compliance of all policies and procedures affecting the day-to-day operations. Perform related duties as required to assist in achieving branch goals. Provide quality, accurate and timely customer service involving daily processing of financial transactions in a retail environment, which include the duties and responsibilities described herein.

Responsibilities

• Leads the Customer Service Satisfaction of the Banking Center, including resolving customer issues with a manner that is consistent with goals.
• Leads the Technical Performance of the Financial Center through maintaining control over key risk areas of the center, including tellers difference, operational losses, and audit control procedures.
• Handle a cash drawer; ensuring proper control of cash drawer; follow all audit and security policies and procedures.
• Handle single control vault, ensuring proper control of vault cash, follow all audit and security policies and procedures.
• Maintain work flow and handle scheduling the tellers.
• Responsible for evaluating the employee's performance and counseling when needed.
• Determine and satisfy training needs and establishing performance plans.
• Cross-sells and makes referrals to generate new business and additional services, promote bank products, and further establish business relationships.
• Conduct teller meetings to develop a communication line to explain and institute new policies and to ensure continuous development of staff.
• Assists in conducting meetings to promote sales, product knowledge and customer service.
• Explains product benefits, changes, restrictions, requirements, and any other relevant product information to customers and tellers.
• Responsible for ensuring proper control and maximum efficiency in the teller line.
• Ensures all audit and security policies and procedures are followed during customer service hours and at banking office opening and closing.
• Control the inventory of cash, Traveler's checks, Official Checks and Personal Money Orders through dual control.
• Monitors the daily balancing and processing of ATM, including the processing of all entries, servicing and required audits.
• Responsible for the verification of deposits in the night and lobby depository.
• Alerts tellers about any suspected fraud, kiting, theft or other illegal activity.
• Secures all applicable cash records and all other transaction records, supplies and computer equipment at the end of the work day.
• Responsible for monitoring, controlling teller cash limits and branch cash.
• Accountable for ensuring that the total cash in the branch is balanced daily.
• Coordinate and assist with the dual control vault responsibilities.
• Use good judgment and follow bank policies when overriding transactions for tellers with withdrawals/less cash authority.
• Assist tellers in balancing as needed, reviews the daily banking office settlement, prepare correcting entries to reconcile teller errors.
• Performs teller cash audits as required.

Requirements

• High school diploma or GED required.
• Bachelor's degree preferred.
• 2-5 years of experience or equivalent combination of education and experience.
• Proficiency in Microsoft Office suite.

Benefits

• Medical with wellness incentives
• Dental and vision insurance
• HSA with company match
• Maternity and parental leave
• Tuition reimbursement
• Mentor program
• 401(k) with 6% match