Teller/New Accounts Manager, Retail Officer

Glacier Bancorp, Inc.•College Station, TX

24d•Onsite

About The Position

The Teller/New Accounts Manager serves as a member of the location’s management team and manages the day-to-day functions of the location by leading, directing, and coaching the Teller/New Accounts Representatives. Fully responsible for time management, staff supervision, and BCCP Coordinator, perform outside business calls to generate business and must always comply with federal and state regulations, as well as, bank policy and procedures.

Requirements

Lead and develop employees to perform at their highest abilities through coaching and feedback
Confidently speak before groups of customers and employees
Self-motivated, assertive, performs well in a goal-oriented environment
Set clear objectives for the location and each employee, monitor progress, and track results
Displays passion, commitment and drive to deliver an experience that improves our customer's financial lives
Strong critical thinking and problem-solving skills to meet our customer's needs
Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to change
Ability to collaborate with others to achieve shared goals
Adaptability, flexibility, and ability to work location hours including some evenings
Ability to plan and manage staffing to meet changing location and customer needs
Ability to read and interpret data, numbers, trends, and instructions to make effective decisions
Strong communication, sales, and public relation skills
Excellent interpersonal, verbal and written communication skills
Proficient knowledge of Microsoft Word, Excel, PowerPoint and Outlook
Strong understanding or financial institution policies and procedures
WORK LOCATION: Guaranty Bank and Trust in College Station, TX. Must live within 30 minutes of the bank's location listed below.
2700 Earl Rudder Fwy S Ste 1000, College Station, TX 77845
Minimum of five years’ work experience in the banking industry- preferably as a Manager of Tellers or New Account Reps.

Nice To Haves

Associate’s degree or higher- preferred
Sales or Marketing experience- preferred
Management or Leadership experience- preferred
A successful record of coaching and mentoring employees to improved results- preferred

Responsibilities

Maintain knowledge of all the features and benefits of all the Bank’s products and services in order to efficiently train and motivate staff to cross-sell them to customers
Employ, counsel and discipline assigned staff
Identifying and hiring top talent that fit Guaranty’s culture
Schedule and supervise staff workflow
Maintain and approve timesheets, and/or leave requests for the personal banking department
Evaluate work performance and coach staff through the Professional Development Assessment (PDA) process
Follow the guidelines of the Banking Center Control Program (BCCP) to ensure banking center and staff are following all operating procedures and controls- Perform BCCP audits as required
As needed perform the following duties to maintain the highest levels of customer service:
Verify customer identification and endorsements
Accept deposits and withdrawals on demand and savings accounts
Cash checks within the limits assigned - Accept loan payments
Issue and/or redeem Bonds, Cashier Checks, Traveler's Checks, and Money Orders
Balance daily transactions and verify cash total. Detect and resolve out-of-balance conditions
Open new accounts and assist customers with account inquiries and discrepancies
Prepare and maintain account paperwork, including signature cards, check orders, transfers, and service charges
Offer, renew, and redeem Certificates of Deposit
Accept and process debit card applications and stop payment orders
Rent safe deposit boxes and admit authorized customers to safe deposit box area
Identify and correct personal banking department procedural inefficiencies
Represent the Bank with major customers and community leaders—both inside and outside of the bank locations
Exemplify the sales and service directives and culture for the retail staff and actively participate in sales of bank products—both inside and outside of the bank
Lead and motivate a team that promotes and executes the bank’s performance metrics for Treasury Management, Merchant Services, Deposit Account Acquisition, and other products as needed
Coordinate retail personnel schedules to ensure full coverage and staffing
Comply with compliance and privacy policies and procedures to maintain confidentiality and information protection.
Comply with all federal, state, and local regulatory rules and regulations governing financial institutions, as well as all company policies and procedures.
Complete and pass all required regulatory compliance training as assigned.
Perform any additional duties and tasks assigned by management.

Benefits

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.
We offer an extensive benefits package that includes, but is not limited to medical, dental, vision, and life insurance.
Coverage is available to employees and their eligible dependents in accordance with our written plan documents.
You may also be eligible for a health savings account option, an Employee Assistance Program (EAP), a health rewards program, a retirement savings plan, including 401(k) and Profit-Sharing plans, short and long-term disability benefits, education and training benefits, and discounts on banking products and services.
We also offer a generous Paid Time Off (PTO) plan and paid holidays.
PTO accruals begin at .0745 per hour worked for our part time employees up to a maximum accrual of 240 hours per year for certain Full-Time employees.
PTO accruals are dependent on position, status (Full time or Part time), and years of experience in accordance with our PTO policy.
Most Full-Time employees are also offered 6 paid holidays and Part Time employees are offered pro-rated paid holidays.
In addition, employees in Utah and Nevada may be eligible for pay for certain state recognized holidays.
Visit our website for more details.
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