Teller - Manchester Center, VT

TD Bank • Manchester, VT

396d • $43,680 - $54,600

About The Position

The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while efficiently processing transactions. The role emphasizes customer service, accuracy in handling cash, and compliance with banking regulations. Tellers are expected to engage with customers, educate them on banking products, and ensure a secure and welcoming environment in the store.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, being concise, clear, and consistent.

Nice To Haves

• Experience in a banking or customer service role.
• Familiarity with banking products and services.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
• Process cash transactions with high accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options that meet their needs.
• Conduct needs-based conversations to offer financial solutions or refer customers to appropriate partners.
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and guidelines.
• Maintain security of cash drawers and confidential customer information throughout the day.
• Follow dual control procedures and security measures to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established due dates.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees