Teller Lead Full-time - Middlefield, Ohio
About The Position
The Middlefield Banking Company is a full service FDIC-insured commercial bank and LPL Financial® brokerage headquartered in Middlefield, Ohio. We have 21 branches serving Ada, Beachwood, Bellefontaine, Chardon, Cortland, Dublin, Garrettsville, Kenton, Mantua, Marysville, Middlefield, Newbury, Orwell, Powell, Solon, Sunbury, Twinsburg, Plain City and Westerville, Ohio. Dating back to 1901, The Middlefield Banking Company has been a leader in delivering quality personal financial service to its communities. We are continually recognized as one of the most profitable community banks in the U.S. If you are you seeking an opportunity to learn more or have a desire to start or advance your career in the banking industry, the Middlefield Banking Company is looking for enthusiastic team members to join our team! Summary of Lead Teller: The Lead Teller provides exceptional customer service to new, potential and existing customers. A Lead Teller receives and processes all transactions for customer related business, but not limited to check cashing, deposits, and loan payments, safe deposit rent payments, sales of negotiable instruments and processing wire transfers. The Lead Teller is expected to support and promote all bank products and services while conversing with customers, by referrals generated through IQ Leads. Exceptional customer focus is critical. Additionally, the Lead Teller will monitor and promote a positive customer and employee friendly experience. Lead Tellers are expected to exude initiative and motivate. Assist the Branch Manager as needed with Branch operations including but not limited to staff scheduling and staff relations, as well as outside calling efforts. Must be a self-starter.
Requirements
- 3-5 years of Management or Leadership experience
- 3-5 years of cash handling
- 3-5 years of customer service
- Experience with bank information systems
- Proficient in the use of Microsoft Office Products
- Works with integrity and honesty in a Team environment
- Outstanding Customer focus; both internal and external
- Superior time management and organizational skills
- High School Diploma, GED or equivalent preferred
Responsibilities
- Provide exceptional customer service to new, potential and existing customers.
- Receive and process all transactions for customer related business, but not limited to check cashing, deposits, and loan payments, safe deposit rent payments, sales of negotiable instruments and processing wire transfers.
- Support and promote all bank products and services while conversing with customers, by referrals generated through IQ Leads.
- Monitor and promote a positive customer and employee friendly experience.
- Assist the Branch Manager as needed with Branch operations including but not limited to staff scheduling and staff relations, as well as outside calling efforts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
