Teller I - Mahwah/Route 17

TD•Mahwah, NJ

1d•Onsite

About The Position

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency. This role also involves educating customers on TD's products and services or referring them to a partner for specialized solutions. Responsibilities include executing TD's Brand promise, performing customer transactions like deposits, withdrawals, loan and safe deposit box payments, and processing cash transactions with high accuracy. The Teller I responds to customer inquiries, engages in lobby leadership, educates customers on self-service/digital options, and conducts needs-based conversations to offer financial solutions or refer to partners. Sound decision-making and timely problem resolution are expected, with escalation to management when necessary. Compliance with company guidelines and regulations such as the Bank Secrecy Act and Patriot Act is crucial to minimize risk and protect customers. The role also involves verifying customer identities, balancing cash drawers, ATMs, and Teller Cash Dispensers/Recyclers, adhering to safe deposit box procedures, and maintaining appropriate cash limits and security. Confidential customer information must be securely stored, and dual control and security/audit measures must be followed to prevent fraud. All required in-classroom and online training must be completed by established due dates.

Requirements

High school diploma or GED
Ability to work during operating hours to include weekends, evenings, holidays as scheduled
Strong organizational skills
Detail-oriented
Ability to function in a fast-paced and changing environment
Excellent communication skills with ability to be concise, clear and consistent

Nice To Haves

6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
Demonstrated Customer Service skills preferred

Responsibilities

Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store
Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary
Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management
Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
Verifies customers' identities by following customer authentication policies & procedures
Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
Adheres to safe deposit box procedures/operations and guidelines
Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
Accountable for ensuring confidential customer information is securely stored throughout the day
Understands the importance of and follows dual control
Follows all security and audit measures to minimize potential loss
Utilizes bank tools and processes to detect, address and prevent fraud
Expected to complete all required in-classroom training and on-line training by established due dates

Benefits

base salary
variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan)
health and well-being benefits
savings and retirement programs
paid time off (including Vacation PTO, Flex PTO, and Holiday PTO)
banking benefits and discounts
career development
reward and recognition
regular development conversations
training programs
competitive benefits plan
access to an online learning platform
variety of mentoring programs