Teller I - Atlantic City (40 hour)

TD Bank • Atlantic City, NJ

11d • $21 - $26 • Onsite

About The Position

The Teller I works in a TD Store location and plays a key role in delivering legendary customer experiences while processing everyday banking transactions with accuracy and efficiency while also educating customers on TD's products and services or referring them to a partner for specialized solutions. Depth & Scope: Executes TD's Brand promise to customers by consistently executing appropriate behaviors to deliver a Legendary Customer experience in the Store Performs customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently Processes cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy Responds to and resolves customer inquiries and concerns using standard procedures and escalating to management as necessary Engages in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately Understands customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs Acts as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions Makes sound decisions and provides timely problem resolution, escalating more difficult issues to management Ensures compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer Verifies customers' identities by following customer authentication policies & procedures Balances cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary Adheres to safe deposit box procedures/operations and guidelines Responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times Accountable for ensuring confidential customer information is securely stored throughout the day Understands the importance of and follows dual control Follows all security and audit measures to minimize potential loss Utilizes bank tools and processes to detect, address and prevent fraud Expected to complete all required in-classroom training and on-line training by established due dates

Requirements

• High school diploma or GED
• 6 months work related experience preferred; or equivalent can be demonstrated through any of the following: volunteering, education, military experience
• Ability to work during operating hours to include weekends, evenings, holidays as scheduled
• Demonstrated Customer Service skills preferred
• Strong organizational skills
• Detail-oriented
• Ability to function in a fast-paced and changing environment
• Excellent communication skills with ability to be concise, clear and consistent

Responsibilities

• Delivering legendary customer experiences
• Processing everyday banking transactions with accuracy and efficiency
• Educating customers on TD's products and services
• Referring customers to a partner for specialized solutions
• Performing customer transactions including deposits, withdrawals, loan and safe deposit box payments efficiently
• Processing cash transactions such as cashing checks, verifying currency, balancing cash drawer, and night deposits with a high level of accuracy
• Responding to and resolving customer inquiries and concerns using standard procedures and escalating to management as necessary
• Engaging in lobby leadership by orchestrating customer flow, warmly welcoming customers, and guiding appropriately
• Understanding customer preferences with banking (when and how they want) and educates customers on self-service/digital options that meet their needs
• Acting as an advocate for the customer by conducting needs-based conversations; offering financial & digital solutions, and/or referring the customer to appropriate partner to provide solutions
• Making sound decisions and provides timely problem resolution, escalating more difficult issues to management
• Ensuring compliance when completing operational activities in accordance with company guidelines and regulations such as Bank Secrecy Act and Patriot Act to minimize risk and protect the customer
• Verifying customers' identities by following customer authentication policies & procedures
• Balancing cash drawers Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary
• Adhering to safe deposit box procedures/operations and guidelines
• Being responsible and accountable for cash drawers and vaults including maintaining appropriate cash limits and securing cash at all times
• Being accountable for ensuring confidential customer information is securely stored throughout the day
• Understanding the importance of and follows dual control
• Following all security and audit measures to minimize potential loss
• Utilizing bank tools and processes to detect, address and prevent fraud
• Completing all required in-classroom training and on-line training by established due dates

Benefits

• Growth opportunities and skill development are defining features of the colleague experience at TD.
• Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
• Total Rewards at TD includes base salary and variable compensation/incentive awards (e.g., eligibility for cash and/or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.
• Regular development conversations
• Training programs
• Competitive benefits plan
• Online learning platform
• Mentoring programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees