Teller I - South Plainfield (20 Hour)

TD Bank • South Plainfield, NJ

391d • $43,680 - $54,600

About The Position

The Teller I position at TD Bank is a customer-facing role that focuses on delivering exceptional banking experiences while efficiently processing transactions. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. The Teller I is expected to engage with customers, resolve inquiries, and promote self-service options, all while adhering to operational guidelines and maintaining a high level of accuracy in cash handling.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice To Haves

• Experience in a banking or financial services environment.
• Familiarity with cash handling procedures and banking regulations.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience in the Store.
• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments efficiently.
• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns using standard procedures, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
• Educate customers on self-service and digital options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
• Make sound decisions and provide timely problem resolution, escalating more difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities by following authentication policies and procedures.
• Balance cash drawers, ATMs, and Teller Cash Dispensers as necessary.
• Adhere to safe deposit box procedures and operations.
• Maintain accountability for cash drawers and vaults, securing cash at all times.
• Ensure confidential customer information is securely stored throughout the day.
• Follow all security and audit measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required training by established due dates.

Benefits

• Base salary and variable compensation/incentive awards.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees