TD Bank-posted about 1 year ago
$43,680 - $54,600/Yr
Full-time • Entry Level
Edison, NJ
5,001-10,000 employees
Credit Intermediation and Related Activities

The Teller I position at TD Bank is a customer-facing role responsible for delivering exceptional banking experiences while processing transactions accurately and efficiently. This role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining the security of customer information. The Teller I is expected to engage with customers, resolve inquiries, and promote self-service options, all while adhering to operational guidelines.

  • Execute TD's Brand promise by delivering a Legendary Customer experience.
  • Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
  • Process cash transactions with a high level of accuracy.
  • Respond to and resolve customer inquiries and concerns using standard procedures.
  • Engage in lobby leadership by orchestrating customer flow and welcoming customers.
  • Educate customers on self-service/digital options that meet their needs.
  • Conduct needs-based conversations to offer financial and digital solutions.
  • Make sound decisions and provide timely problem resolution.
  • Ensure compliance with operational activities according to company guidelines and regulations.
  • Verify customers' identities by following authentication policies and procedures.
  • Balance cash drawers and ATMs as necessary.
  • Adhere to safe deposit box procedures and operations.
  • Maintain appropriate cash limits and secure cash at all times.
  • Ensure confidential customer information is securely stored throughout the day.
  • Follow all security and audit measures to minimize potential loss.
  • Utilize bank tools and processes to detect, address, and prevent fraud.
  • Complete all required training by established due dates.
  • High school diploma or GED required.
  • 6 months of work-related experience preferred or equivalent experience through volunteering, education, or military service.
  • Ability to work during operating hours including weekends, evenings, and holidays as scheduled.
  • Demonstrated customer service skills preferred.
  • Strong organizational skills and detail-oriented.
  • Ability to function in a fast-paced and changing environment.
  • Excellent communication skills with the ability to be concise, clear, and consistent.
  • Experience in a banking or financial services environment.
  • Bilingual skills to assist a diverse customer base.
  • Base salary and variable compensation/incentive awards.
  • Health and well-being benefits.
  • Savings and retirement programs.
  • Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
  • Banking benefits and discounts.
  • Career development opportunities.
  • Reward and recognition programs.
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