Teller I - 30hr Part Time - Montpelier VT

TD Bank • Montpelier, VT

386d • $43,680 - $54,600

About The Position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while efficiently processing banking transactions. The role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining accurate cash handling practices. The Teller I is expected to engage with customers, resolve inquiries, and contribute to a positive banking experience in the store environment.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise and clear.

Nice To Haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Responsibilities

• Execute TD's Brand promise by delivering a Legendary Customer experience.
• Perform customer transactions including deposits, withdrawals, and loan payments efficiently.
• Process cash transactions with high accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options.
• Conduct needs-based conversations to offer financial solutions or refer customers to partners.
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and guidelines.
• Maintain security of cash drawers and confidential customer information.
• Follow security and audit measures to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established deadlines.

Benefits

• Competitive pay range of $21.00 - $26.25 USD per hour.
• Opportunities for career development and skill enhancement.
• Access to health and well-being benefits.
• Savings and retirement programs.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees