Teller I (20 Hours Weekly) - Miami/Kendall Drive

TD Bank • Miami, FL

403d • $43,680 - $54,600

About The Position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining a secure and organized work environment. This position is essential in creating a positive customer experience and supporting the overall operations of the bank branch.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice To Haves

• Experience in a customer service role.
• Familiarity with banking products and services.

Responsibilities

• Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
• Educate customers on TD's products and services or refer them to a partner for specialized solutions.
• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments.
• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by orchestrating customer flow and warmly welcoming customers.
• Understand customer preferences and educate them on self-service/digital options.
• Conduct needs-based conversations to offer financial and digital solutions, referring customers to appropriate partners when necessary.
• Make sound decisions and provide timely problem resolution, escalating difficult issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customers' identities by following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary, adhering to safe deposit box procedures.
• Maintain confidentiality of customer information and follow security measures to minimize potential loss.
• Utilize bank tools and processes to detect, address, and prevent fraud.
• Complete all required training by established due dates.

Benefits

• Competitive hourly wage ranging from $21.00 to $26.25.
• Health and well-being benefits.
• Savings and retirement programs.
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
• Banking benefits and discounts.
• Career development opportunities.
• Reward and recognition programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees