Teller I (20 Hours Weekly) Hackensack Courthouse

TD Bank • Hackensack, NJ

379d • $47,840 - $61,360

About The Position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while efficiently processing banking transactions. The role involves educating customers about TD's products and services, ensuring compliance with banking regulations, and maintaining accurate cash handling practices. This position is essential in creating a welcoming environment for customers and addressing their banking needs effectively.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice To Haves

• Experience in a customer service role in a banking or financial services environment.
• Familiarity with banking products and services.

Responsibilities

• Deliver legendary customer experiences by processing everyday banking transactions accurately and efficiently.
• Perform customer transactions including deposits, withdrawals, loan payments, and safe deposit box payments.
• Process cash transactions such as cashing checks, verifying currency, and balancing cash drawers with high accuracy.
• Respond to and resolve customer inquiries and concerns, escalating to management when necessary.
• Engage in lobby leadership by managing customer flow and providing a warm welcome to customers.
• Educate customers on self-service and digital banking options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions, referring customers to partners when appropriate.
• Make sound decisions and provide timely problem resolution, escalating complex issues to management.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities by following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary, adhering to safe deposit box procedures.
• Maintain confidentiality of customer information and follow security measures to minimize potential loss.
• Utilize bank tools to detect and prevent fraud.
• Complete all required training by established deadlines.

Benefits

• Competitive hourly pay ranging from $23.00 to $29.50.
• Opportunities for career development and skill enhancement.
• Access to health and well-being benefits.
• Savings and retirement programs.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees