Teller I (20 Hours Weekly) - Clifton

About the position

The Teller I position at TD Bank is a part-time role focused on delivering exceptional customer service while processing banking transactions accurately and efficiently. The role involves educating customers about TD's products and services and ensuring compliance with operational guidelines. The Teller I is expected to engage with customers, manage transaction flows, and advocate for their banking needs, all while maintaining a secure and organized work environment.

Responsibilities

• Deliver legendary customer experiences by executing appropriate behaviors in the store.
• Process customer transactions including deposits, withdrawals, and loan payments efficiently.
• Handle cash transactions with high accuracy, including cashing checks and balancing cash drawers.
• Respond to and resolve customer inquiries and concerns, escalating to management as necessary.
• Engage in lobby leadership by managing customer flow and welcoming customers.
• Educate customers on self-service and digital banking options that meet their needs.
• Conduct needs-based conversations to offer financial and digital solutions or refer customers to partners for specialized assistance.
• Ensure compliance with operational activities according to company guidelines and regulations.
• Verify customer identities following authentication policies and procedures.
• Balance cash drawers and ATMs as necessary.
• Adhere to safe deposit box procedures and operations.
• Maintain confidentiality of customer information and follow security measures to minimize loss.
• Complete all required training by established deadlines.

Requirements

• High school diploma or GED required.
• 6 months of work-related experience preferred, or equivalent experience through volunteering, education, or military service.
• Ability to work during operating hours, including weekends, evenings, and holidays as scheduled.
• Demonstrated customer service skills preferred.
• Strong organizational skills and attention to detail.
• Ability to function in a fast-paced and changing environment.
• Excellent communication skills, with the ability to be concise, clear, and consistent.

Nice-to-haves

• Experience in a banking or customer service role.
• Familiarity with cash handling procedures.

Benefits

• Competitive pay ranging from $23.00 to $29.50 per hour.
• Opportunities for career development and skill enhancement.
• Access to health and well-being benefits.
• Paid time off including vacation and holidays.
• Banking benefits and discounts.