Teller I - 20 hours - Spanish Speaking Preferred - Lawrence, MA (Essex St)
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About The Position
The Teller I position at TD Bank is a vital role within a TD Store location, focusing on delivering exceptional customer experiences while efficiently processing everyday banking transactions. This role is designed for individuals who are passionate about customer service and are eager to engage with customers to help them navigate their banking needs. The Teller I is responsible for executing TD's brand promise by consistently demonstrating behaviors that contribute to a legendary customer experience. This includes performing a variety of customer transactions such as deposits, withdrawals, loan payments, and safe deposit box transactions with a high degree of accuracy and efficiency. In addition to transaction processing, the Teller I is expected to educate customers about TD's products and services, guiding them towards self-service and digital options that best meet their needs. The role involves engaging in lobby leadership, orchestrating customer flow, and warmly welcoming customers as they enter the store. The Teller I acts as an advocate for customers, conducting needs-based conversations to offer financial and digital solutions, and referring customers to appropriate partners for specialized assistance when necessary. The position also requires adherence to compliance and operational guidelines, including the Bank Secrecy Act and Patriot Act, to minimize risk and protect customer information. Tellers are responsible for verifying customer identities, balancing cash drawers, and ensuring that all cash handling procedures are followed meticulously. The Teller I must also complete all required training, both in-classroom and online, by established deadlines to ensure they are well-equipped to perform their duties effectively.
