Teller - Honolulu openings

Central Pacific Bank • Honolulu, HI

147d

About The Position

Tellers at Central Pacific Bank believe customer service begins with exceeding (not simply meeting) customer expectations. You are the face of our company to many customers and non-customers alike. Processing routine financial transactions (deposits, withdrawals, advances, loan payments, merchant transactions, etc.) and giving a warm welcome to everyone who comes into the branch are key performances of your position. Helping customers meet their financial goals by informing them of products and services to meet their individual needs is your passion. Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a 'Voyaging Spirit' and being 'Positively Ohana'. Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.

Requirements

• High School Diploma or equivalent required
• 6 months or more of experience in cash handling and customer service for Teller I
• 1+ year(s) of experience in cash handling and customer service for Teller II
• 1+ year(s) of experience in a Financial Institution and/or Teller experience preferred for Teller II

Responsibilities

• Provides an Exceptional Customer Experience
• Delivers personalized customer service and consistently looks for ways to 'WOW' customers
• Tackles a variety of financial transactions ranging from check cashing & cash deposits to loan payments to counting currency and coin accurately
• Maintains accurate records of each customer in accordance with the bank's policies and procedures
• Answers customer questions with a can-do attitude, no matter how complex or technical
• Complies with all security procedures and bank regulations that apply to your position
• Maintains working knowledge of our policies and procedures that apply to your position
• Safeguards assigned, branch and customer cash according to Security Procedures
• Holds financial conversations to determine needs and refer appropriate solutions
• Identifies referral opportunities to maintain relationships and adds value for all customers
• Actively cross sells bank products and services
• Participates in branch or bank wide campaigns
• Maintains and submits customer referrals and reports as required
• Works as a team to meet and exceed individual and team goals

What This Job Offers

• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED