Teller Full Time (40 hrs) R014104 / Baton Rouge LA

Hancock Bank • Baton Rouge, LA

397d

About The Position

The Teller position at Hancock Bank is focused on delivering exceptional client service through accurate cash handling and personalized interactions. The role involves processing various client transactions, educating clients on digital solutions, and maintaining strong client relationships while adhering to banking regulations and company standards.

Requirements

• High School Diploma or GED required.
• Minimum of 6 months cash handling and customer service experience required.
• Previous sales and referral experience strongly preferred.

Nice To Haves

• Experience in a banking environment.
• Knowledge of financial products and services.

Responsibilities

• Build, maintain, and grow client relationships through quality, personalized client interactions.
• Process client transactional needs such as deposits, withdrawals, and check cashing requests.
• Handle client servicing requests including service charge clarity and account maintenance.
• Maintain knowledge of products, services, and processes offered by the bank.
• Achieve required level of outbound phone calls to educate clients on digital solutions.
• Educate clients on digital solutions such as mobile and online banking.
• Refer clients to internal business partners based on their needs.
• Assist with financial center duties including opening and closing the vault and balancing the drawer.
• Manage operational loss and seek supervisory overrides for transactions outside of authority.
• Utilize equipment accurately and remain knowledgeable of its functionality.
• Adhere to professionalism standards including demeanor and dress.
• Mentor and coach fellow associates on policy and procedure.
• Engage and direct client lobby traffic effectively.
• Perform research for clients as needed.
• Complete other duties and special projects as assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED