Teller, Framingham, Full-Time, Onsite

Digital Federal Credit Union • Framingham, MA

362d

About The Position

As a member of DCU, you will contribute to the organization's Success Sharing and business goals by identifying members' needs, providing service excellence, and helping members achieve their financial goals. You will be responsible for accurately processing all teller transactions, including deposits, withdrawals, loan payments, and check cashing, while assisting with end-of-day balancing. You will also be expected to understand and explain all DCU products and services, achieve individual referral goals, and adhere to all policies and procedures to limit risk exposure to fraud and losses. Additionally, you may be asked to provide coverage in other areas and continuously identify efficiency and process improvement ideas.

Requirements

• High School Diploma or equivalent
• Prior cash handling experience
• Previous customer service experience preferred
• Verbal communication skills
• Technical skills (Windows, Microsoft Office)

Nice To Haves

• Bilingual skills a plus - Portuguese preferred

Responsibilities

• Accurately process all teller transactions such as deposits, withdrawals, loan payments, and check cashing.
• Assist with end-of-day balancing.
• Understand and explain all DCU products and services and complete member requests.
• Achieve individual referral goals by identifying the financial needs of new and existing members.
• Build strong business relationships and educate and cross-sell appropriate products and services.
• Adhere to all DCU policies and procedures, including security compliance.
• Provide coverage in other DCU areas as needed.
• Continuously identify and submit efficiency and process improvement ideas.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees