Teller/Customer Service Representative - Missoula, MT

Trailwest Bank • Missoula, MT

395d

About The Position

The Full-Time Customer Service Representative at TrailWest Bank is responsible for building strong relationships with customers by providing excellent service and support. This role emphasizes trust, integrity, and community engagement, aligning with the bank's mission to foster long-term relationships. The representative will engage with customers to understand their financial needs, resolve concerns, and promote teamwork within the operations team.

Requirements

• High school diploma or equivalent required; Bachelor degree preferred.
• 1+ year experience interacting with people and displaying excellent customer service skills, demonstrated through work, military and/or education, required.
• Detail oriented.
• Clear, concise, and effective communication skills- both written and verbal.
• Basic Computer skills.
• Willing to learn.

Nice To Haves

• Knowledge of and experience with bank products, online banking, mobile banking applications, debit cards, etc. preferred but not mandatory.

Responsibilities

• Enthusiastically support the Bank's values and mission.
• Engage customers in meaningful conversations regarding their financial needs and goals, identifying referral opportunities for banking center team members.
• Cultivate professional relationships with customers, listening carefully to their needs and displaying empathy to provide the best service possible.
• Proactively help to resolve customer concerns in a timely, professional and positive manner, escalating issues to next level of authority, as needed.
• Display a high degree of integrity, trustworthiness and professionalism at all times.
• Actively promote teamwork, leading by example and taking initiative to assist others.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
• Complete all essential training and display enthusiasm for continuous learning, accepting constructive feedback from more experienced team members.
• Maintain consistently punctuality and attendance.
• Follow Bank policy, procedures and guidelines to protect customers and bank assets.

Benefits

• Equal opportunity employer
• Advancement potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED