Teller / Customer Service Representative - Full-Time

Gate City Bank • West Fargo, ND

371d • $36,400 - $36,400

About The Position

As a Customer Service Representative at Gate City Bank's West Fargo Office, you will play a crucial role in delivering exceptional customer service. This position involves supporting customers with various financial transactions and educating them on a range of bank products and services, aligning with the bank's mission to help individuals achieve their personal financial goals.

Requirements

• High school diploma or equivalent
• Prior customer service experience, cash handling experience, and/or sales experience preferred
• Effective communication skills
• Ability to build strong relationships and collaborate with a team

Responsibilities

• Conduct basic transactions accurately and efficiently, covering Deposits, Withdrawals, and Loan Payments/Payoffs
• Maintain accountability for the cash drawer, including balancing currency, coin, and checks
• Demonstrate an eye for detail, ensuring a high degree of accuracy in processing transactions
• Address fundamental customer inquiries both in-person and over the phone
• Create a welcoming environment by promptly greeting customers and providing a standout customer service experience
• Facilitate the opening of various new accounts and educating customers on available services/products
• Reliable and punctual attendance is vital to meet expected service levels.

Benefits

• Starting at $17.50/hr
• Saturday differential pay (+$5/hr)
• Career progression opportunities
• Comprehensive benefit package

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED