Teller (Client Services Representative), FLOAT, LaPorte County, IN

1st Source Bank • Michigan City, IN

351d

About The Position

The position involves providing individualized client service while handling daily transactions, addressing inquiries, and resolving problems in accordance with Bank policies and procedures. The role requires processing financial transactions accurately and efficiently, identifying client needs, promoting products and services, and building client loyalty through personal relationships. The employee must consistently deliver exceptional customer service, follow established policies, participate in retail sales programs, and assist in operational duties such as balancing cash drawers and ATMs. Compliance with all applicable laws and regulations is essential, along with participation in training and community projects.

Requirements

• One (1) or more years of customer or retail service experience preferred.
• Cash handling experience preferred.
• Ability to respond and assist clients with inquiries and/or problem resolution.
• Customer service and sales oriented.
• Careful attention to detail and time management.
• Good listening and verbal and communication skills.
• Good PC skills - ability to work in Windows based system essential.
• Ability to cross-sell bank products and services.
• Ability to work evenings and weekends based on banking center needs.
• Ability to communicate in another language is a plus.
• Good organizational skills.
• Ability to work in a team atmosphere.
• Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records.
• Ability to handle multiple tasks in a fast-paced environment.

Nice To Haves

• Ability to communicate in another language is a plus.

Responsibilities

• Processes financial transactions for clients accurately and efficiently.
• Identifies client needs uncovered during business interactions and/or conversations, promotes products and services and refers clients to the appropriate bank colleague if needed.
• Builds client loyalty; establishes client relationships, including addressing each client by name.
• Consistently delivers exceptional customer service to each and every client.
• Follows established Bank policies, procedures and guidelines.
• Participates in retail sales programs to help meet personal and banking center goals.
• Actively participates in team meetings and participates in community projects and appropriate educational programs related to the position.
• Balances cash drawer and assists banking center team in operational duties (i.e., balancing the ATM, vault and end of day work).
• Responsible for the completion of all compliance training related to the position.
• Must understand all applicable laws and regulations that apply to the position and complies with the requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees