Teller {125th & Harlem} PT 20 Hours/Bilingual Spanish Preferred
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About The Position
The Teller I position at TD Bank is a vital role within the Personal & Commercial Banking line of business, located at the TD Store on 300 West 125th Street. This part-time role, requiring 20 hours per week, is designed for individuals who are passionate about delivering exceptional customer service while efficiently processing everyday banking transactions. The Teller I is expected to embody TD's brand promise by consistently executing behaviors that contribute to a legendary customer experience. This includes performing a variety of customer transactions such as deposits, withdrawals, loan payments, and safe deposit box payments with a high level of accuracy. The role also involves cash handling responsibilities, including cashing checks, verifying currency, and balancing cash drawers, all while adhering to strict compliance and security measures. In addition to transaction processing, the Teller I is responsible for engaging with customers to understand their banking preferences and educating them on TD's products and services. This may involve conducting needs-based conversations to offer financial and digital solutions or referring customers to appropriate partners for specialized assistance. The position requires a proactive approach to customer service, including lobby leadership to manage customer flow and ensure a welcoming environment. The Teller I must also be adept at resolving customer inquiries and concerns, escalating issues to management when necessary, and ensuring compliance with operational activities in accordance with company guidelines and regulations. The role demands a detail-oriented individual who can function effectively in a fast-paced environment, demonstrating strong organizational and communication skills. The Teller I is expected to complete all required training and adhere to safety and security protocols to minimize risk and protect customer information. This position is ideal for candidates who are looking to start or advance their careers in the banking industry, with opportunities for professional development and growth within TD Bank.
