Telesales Sales Manager

CVS Health • Carapichaima, TN

2d • $68,000 - $142,392 • Remote

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna, CVS Health is looking for top sales leadership talent! We have an exciting work from home opportunity available for highly motivated individual to lead a core internal telesales team as a Medicare Telesales Manager. The position will be a part of a specialized team who will focus on educating existing Medicare members on available plan offerings to help meet their specific healthcare needs. This role is ideal for candidates that are energetic, empathetic, and looking to become part of a growing business segment.

Requirements

• 2-3+ years with Medicare telesales experience.
• 2-3+ years of extensive knowledge of Medicare products and telesales leadership operating model (i.e. coaching, training, developing).
• 2-3+ years of experience with managing to call center KPIs.
• High degree of computer and data literacy (Microsoft office and call center technologies).

Nice To Haves

• Demonstrated high level of individual performance within Medicare telesales environment.
• Demonstrated performance in managing Medicare cross-sell campaigns.
• Life & Health insurance license is a plus but not required to be employed. It is required to obtain the license within 90 days from the employment start date.
• Proven ability to work under pressure and deliver superior quality of work in efficient manner.

Responsibilities

• Coach, train, develop core defined team to achieve sales targets by product line, Telesales conversion rate measures, and other items within sales plan.
• Daily management and accountability of defined teams’ callback management, queue adherence, cross-sell, upsell, retention, referral, and other program KPIs.
• Key collaborator with other sales leaders, quality and member experience teams.
• Continued oversight of day to day quality and performance management programs for defined set of agents.
• Operational year-round virtual floor support.
• Consistently developing defined team of agents to deploy training curriculum, enhance tactics and techniques to enhance sales productivity, ROI, as well as lead product expertise of the team.
• Support recruitment and onboarding of new agents through defined onboarding and training process as needed.
• Maximize the operational effectiveness of the contact center operations (eg. Sales, conversions, quality) by leveraging call center best practices and infrastructure.
• Ensure adherence of CMS, Federal, and State Guidelines throughout the lifecycle of the sales process to include: following scripts, defined process, with expert product presentations and sales expertise through quality assurance auditing coaching and reporting.
• Other duties as assigned.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
• For more information, visit https://jobs.cvshealth.com/us/en/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager