Telerecruiter

OneBlood • Orlando, FL

2d

About The Position

Overview Candidate will work in several systems scheduling donors on OneBlood Concierge Van service. Working within a small team and having strong communication skills is essential. This position requires someone who can schedule a large number of donors is organized and able to adapt to business needs while also converting whole blood donors to platelets throughout the month. Schedule includes working every Saturday 9:00 - 5:30.

Requirements

• High School diploma or equivalent.
• Ability to communicate effectively orally and in writing, and comfortable speaking with donors on the phone
• Ability to meet pre-defined monthly metrics related to outreach calls, appointments confirmed, booking accuracy, and show rates; eligible to earn a monthly incentive award based upon goal achievements
• Ability to follow oral and written instructions
• Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
• Ability to speak, write, read, and understand English
• Skill in operating office equipment
• Basic computer skills including knowledge of Microsoft Office applications and database software navigation
• Tasks involve the ability to exert light physical effort in sedentary to light work, which may involve some lifting, carrying, pushing and/or pulling of objects and materials of light weight (up to 20 pounds). Tasks may involve some manual dexterity, visual acuity, hearing acuity, and extended periods of time at a keyboard or work station.

Responsibilities

• By telephone and other approved communication methods (emails, text, flyers), contacts eligible blood donors and recruits them to donate regularly
• Provides excellent customer service at all times; establishes rapport with donors and potential donors, and educates them on the organization’s programs and services
• Enters donor information into the electronic database and utilizes various methods for appointment reminders
• Complies with and maintains current knowledge and understanding of Donor Recruitment policies, procedures and other related regulations
• Assists in stabilizing and maintaining blood donation inventory levels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED