Teleradiology Help Desk Representative - Part Time

Experity • Atlanta, GA

73d • $15 • Hybrid

About The Position

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Requirements

• High School degree or equivalent
• Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
• PACS experience preferred, but not required

Responsibilities

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

Benefits

• Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision
• All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful
• Employee Assistance Program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution
• Flexible work scheduling to manage work-life balance
• Generous PTO plan that increases with milestones
• Learning program foundation for career development
• Team building activities including family company picnic and holiday party
• Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Publishing Industries
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees