Teleport Technician

Satlink Communications•Castle Rock, CO

43d•Onsite

About The Position

Teleport Technician The job responsibilities outlined in this document are not exhaustive and may evolve over time and be reviewed according to business needs. PRIMARY RESPONSIBILITIES / KEY RESULT AREAS You will perform routine on-site installation, preventative maintenance, routine repair of electronic and electromechanical equipment and products. You will ensure system performance of communications equipment delivers the highest standard of service to our customers and perform level 1 maintenance restoral actions and well as provide technical support at an intermediate level in 24x7 shift. COMPETENCIES Can you test and successfully turn-up new services by performing installation and configuration of equipment, associated wiring/cabling and administrative requirements as directed by senior members of the Teleport Operations Team. You perform basic preventative/periodic maintenance checks of ground station equipment and associated sub-systems. You provide routine level 1 maintenance that includes switching of redundant equipment, performing power reset, and verification of equipment configuration. Expand your knowledge while participating in training in some level 2 maintenance (removal, replacement and configuration of equipment). You perform basic components of emergency restoral procedures for ground station equipment like antennas, up- and downlink systems as well as baseband and video equipment. You will monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment. You investigate and report any equipment deficiencies related to reliability, or efficiency for service operations. You escalate open issues to senior technician or more senior operations staff. You will prepare documentation, reports and updates for any service status change, maintenance and fault/repair/restoral. These statements are intended to describe the general nature and level of work being performed by employees assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job.

Requirements

Vocational training or equivalent technical education, ideally in the field of Electronic Communications.
1 to 3 years of relevant experience.
Must be able to work in a 24x7 shift environment (days/nights) and be available for on-call/call-in responsibilities.
Basic working knowledge of Satellite Earth Station technologies relating to Teleport Operations.
General knowledge of ancillary plant systems such as HVAC, UPS, electrical switchgear and generating systems.
Capable of working on various ground station communications systems, performs replacement of major assemblies.
General understanding of RF theory and basic electronics.
Ability to determine proper methods of testing equipment and RF/IF systems chains.
Interest in learning new technologies and services, mainly related to Satellite Communications and Teleport Operations.
Good organizational, multi-tasking and team player skills.
Fluency in English.
Good customer service skills.
General PC skills and proficiency in use of “Office Suite” software.
This role is subject to ITAR/EAR; candidates must be a US Person (this includes US Citizen, Permanent Resident or Protected Individual such as an asylee or refugee).
Close vision (20 inches or less), distance vision (20 feet or more), color vision, peripheral vision, and depth perception
Ability to climb ladders up to 30 feet (to include outdoor 3-story antenna systems)
Job requires ability to lift up to 50 lbs.

Nice To Haves

General understanding of antenna drive-systems, high power amplifiers, Up/Down converters, fiber optic sub-systems, baseband equipment consisting of modems, multiplexers, broadband, IP technologies and video technologies/systems.
General working knowledge of standard test equipment such as spectrum analyzers, frequency counters, power meters, synthesized generators, oscilloscopes, multimeters, bit error rate test sets.

Responsibilities

Perform routine on-site installation, preventative maintenance, routine repair of electronic and electromechanical equipment and products.
Ensure system performance of communications equipment delivers the highest standard of service to our customers and perform level 1 maintenance restoral actions and well as provide technical support at an intermediate level in 24x7 shift.
Test and successfully turn-up new services by performing installation and configuration of equipment, associated wiring/cabling and administrative requirements as directed by senior members of the Teleport Operations Team.
Perform basic preventative/periodic maintenance checks of ground station equipment and associated sub-systems.
Provide routine level 1 maintenance that includes switching of redundant equipment, performing power reset, and verification of equipment configuration.
Expand your knowledge while participating in training in some level 2 maintenance (removal, replacement and configuration of equipment).
Perform basic components of emergency restoral procedures for ground station equipment like antennas, up- and downlink systems as well as baseband and video equipment.
Monitor the conditions of commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment.
Investigate and report any equipment deficiencies related to reliability, or efficiency for service operations.
Escalate open issues to senior technician or more senior operations staff.
Prepare documentation, reports and updates for any service status change, maintenance and fault/repair/restoral.
Monitor the conditions of Telemetry, Tracking and Command, commercial services and terrestrial facilities, including the status of system alarms, station plant and facility subsystems while working with state-of-the-art monitoring systems and test equipment.
Support the following equipment as directed by other Operational Centers; IP and Baseband equipment (modems, multiplexers, DVB and Broadband technology platforms) and video systems.
Identify inefficient operations processes and unreliable equipment, or sub-systems that affect the ability to provide service reliability and customer service and may make recommendations to address these issues.
Prepare and review documentation, reports and updates for any service status change, maintenance and fault/repair/restoral.