Telephony Engineer Teams Voice, Cisco Voice & UCaaS

West Bend Mutual Insurance • West Bend, WI

404d

About The Position

The Telephony Infrastructure Engineer will be responsible for the design, implementation, and management of voice communication infrastructure, focusing on Microsoft Teams Voice, Cisco Voice Solutions, Omnichannel, and UCaaS platforms. This role is critical in supporting enterprise-wide telephony solutions, ensuring seamless communication and collaboration across the organization. The engineer will work closely with IT teams, stakeholders, and vendors to deliver innovative telephony solutions that meet the growing business needs.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Telecommunications, or a related field (or equivalent work experience).
• Minimum of 5 years of experience in a voice engineering or telephony role, focusing on Microsoft Teams Voice, Cisco Voice systems, and UCaaS platforms.
• Strong understanding of voice technologies, such as SIP, PBX, and VoIP.
• Proficient in configuring and troubleshooting SBCs and their integration with UCaaS, Microsoft Teams, and Cisco.
• Strong troubleshooting skills with network, hardware, and application-level issues related to voice services.

Nice To Haves

• Cisco Certified Network Professional (CCNP) Collaboration or equivalent Cisco certifications.
• Microsoft Certified: Teams Voice Engineer Expert or related Microsoft certifications.
• Certified UCaaS Specialist or equivalent industry certifications.

Responsibilities

• Lead the planning, design, and implementation of Microsoft Teams Voice solutions and Cisco voice infrastructure.
• Administer, manage, and support the day-to-day operations of Microsoft Teams Voice, Cisco Unified Communications, E-911, and UCaaS platforms.
• Provide expert-level troubleshooting and resolve complex voice-related issues in collaboration with other teams.
• Lead and oversee the integration of telephony solutions with other business systems.
• Manage migration projects from legacy telephony systems to Teams-based solutions or UCaaS.
• Work closely with cross-functional teams to ensure telephony systems are reliable, secure, and compliant.
• Serve as a subject matter expert for voice solutions, providing technical leadership and guidance.
• Develop and maintain comprehensive documentation for voice solutions.
• Provide training and knowledge transfer to internal teams and end users.
• Stay up to date with industry trends and evaluate new tools and technologies.

Benefits

• Opportunities for meaningful work and professional growth.
• A welcoming culture that values diversity of thought, experience, and knowledge.

What This Job Offers

• Job Type: Full-time
• Industry: Funds, Trusts, and Other Financial Vehicles
• Education Level: Bachelor's degree