Telephonic Care Coordinator

Viva Health•Birmingham, AL

About The Position

VIVA HEALTH ranked one of the Best Places to Work by Modern Healthcare has an opportunity for a Telephonic Care Coordinator (Social Worker) in Birmingham, AL! VIVA HEALTH knows that social work is not just a job, it is a calling. If you would like to fulfill your calling in healthcare, check us out! We offer regular hours with no mandatory nights or weekends. This way you can do what you love at work and can take care of the people you love at home! We also offer a great benefits package including tuition reimbursement for employees and dependents, paid parental leave, and paid day for community service, just to name a few! VIVA HEALTH employees are a part of the communities they serve and proudly partner with members on their healthcare journeys. Come join our team! The Telephonic Care Coordinator will work alongside the Alabama Coordinated Health Networks (ACHN) team to complete telephonic follow up calls to ensure that recipients have access to all covered services appropriate to the patient's condition or circumstance. This role will assist other ACHN team members in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed. This individual may also assist with additional referral outreach or outreach related to Quality Improvement Projects. This individual must reside in Jefferson or Shelby County.

Requirements

LBSW
Two years of clinical experience
Willing to submit to vaccine testing and screening
Excellent interview and telephone skills, as well the ability to work with patients in a caring and helpful (confident and tactful) manner
Working knowledge of health-related service delivery systems
Excellent communication and relationship skills
Ability to analyze varied environmental factors in relation to patient wellbeing and work independently in an autonomous setting
Ability to locate, augment and develop resources, including information on services offered by other agencies
Strong organizational and time management skills
Ability to be flexible and adaptable
Basic computer skills including use of Microsoft Word and Excel
This individual must reside in Jefferson or Shelby County.

Nice To Haves

LMSW
CCM
One year of assessing resources and coordinating care with low-income populations

Responsibilities

Complete telephonic follow up calls to ensure that recipients have access to all covered services appropriate to the patient's condition or circumstance.
Assist other ACHN team members in carrying out care management services by providing assistance with promoting disease self-management, utilizing approved education tools, providing information to the patient on medical and community services as directed, and assisting with carrying out established plan of care as directed.
Assist with additional referral outreach or outreach related to Quality Improvement Projects.