Telephonic Care Coach

Humana • Seattle, WA

20h • Remote

About The Position

Become a part of our caring community The Telephonic Care Coach 1, in a telephonic environment, evaluates member's needs and requirements to achieve and/or maintain optimal wellness state by guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members. The Telephonic Care Coach 1 work assignments are often straightforward and of moderate complexity. The Telephonic Care Coach 1 employs a variety of strategies, approaches and techniques to support a member's optimal wellness state by coordinating services & resources. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities, and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Use your skills to make an impact

Requirements

• Must reside in the state of Kentucky or within a county contiguous to the Kentucky state border in Ohio, Indiana, Illinois, Missouri, Tennessee, Virginia, or West Virginia, within a 15‑mile radius
• 2+ years of related experience in a Care Coach or similar role
• Proficiency in Microsoft Office, including Word and Excel
• Strong verbal and written communication skills, with the ability to interact professionally with diverse audiences with the ability to build rapport and collaborate with members, patients, and team partners
• Ability to use multiple electronic systems and software applications to perform job duties effectively

Nice To Haves

• Bachelor’s degree in social sciences, social work, human services, or a related field
• Experience working with Medicare and Medicaid recipients
• Experience with electronic case documentation and documenting across multiple systems
• Experience in health promotion, coaching, and wellness
• Knowledge of community health, social service agencies, and local resources
• Bilingual proficiency preferred. Must be able to speak, read, and write fluently in English and one additional language. Selected candidates will be required to complete a language proficiency assessment in both languages.

Responsibilities

• evaluates member's needs and requirements
• guiding members/families toward and facilitate interaction with resources appropriate for the care and wellbeing of members
• coordinating services & resources
• Identifies and resolves barriers that hinder effective care
• Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessment, data, conversations with member, and active care planning

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees