Telephonic Bilingual Care Coach

Humana • IL

133d • $53,700 - $72,600

About The Position

Become a part of our caring community and help us put health first. Discover a rewarding opportunity to make a meaningful difference as a Bilingual (English/Spanish) Care Coach with Humana Gold Plus-Integrated in Illinois. In this vital role, you will be at the forefront of supporting members’ health and wellness by conducting comprehensive assessments, identifying needs, and guiding members and their families to essential resources for optimal care. Join a dedicated team where your expertise helps break down barriers to effective healthcare, empowers individuals to achieve their best outcomes, and strengthens our commitment to delivering compassionate, patient-centered service. Take the next step in your healthcare career and help shape positive change in the lives of those we serve. Employs a variety of strategies, approaches and techniques to manage a member's health issues telephonically. Identifies and resolves barriers that hinder effective care. Ensures patient is progressing towards desired outcomes by continuously monitoring patient care through use of assessments, data, conversations with member, and active care planning. Understands own work area professional concepts/standards, regulations, strategies and operating standards. Makes decisions regarding own work approach/priorities and follows direction. Work is managed and often guided by precedent and/or documented procedures/regulations/professional standards with some interpretation. Follows established guidelines/procedures.

Requirements

• Bachelor’s degree in a health or social service-related field or LPN licensure in Illinois.
• Bilingual in English/Spanish, able to speak, read, and write in both languages without limitations.
• 2 or more years of case management experience.
• Experience utilizing Microsoft Word, Excel, and Outlook.
• Experience with electronic information applications/software programs.

Nice To Haves

• Certified Case Manager (CCM).
• Master's degree in a health or social service-related field.
• Prior experience with Medicare & Medicaid recipients.
• Previous experience with electronic case note documentation.
• Experience with health promotion, coaching, and wellness.
• Knowledge of community health and social service agencies.
• Experience with case management, discharge planning, and patient education for adult acute care.

Responsibilities

• Conduct comprehensive assessments of members' health and wellness.
• Identify needs and guide members and their families to essential resources.
• Manage a member's health issues telephonically.
• Identify and resolve barriers to effective care.
• Monitor patient care through assessments, data, and conversations.
• Engage in active care planning.

Benefits

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan.
• Paid time off, including company and personal holidays.
• Volunteer time off.
• Paid parental and caregiver leave.
• Short-term and long-term disability.
• Life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees