Telephone Triage Registered Nurse

HCA Healthcare • Salem, VA

128d

About The Position

As a Registered Nurse, you will be responsible for delivering high-quality, patient-centered care in line with the requirements of the department and the standards of practice for the relevant state and specialty. Collaborating with medical providers and the care team, you will provide personalized, comprehensive, and compassionate care, following established nursing models such as 'Assess, Perform, Teach, and Manage.' You will also act as an advocate for patients, families, and caregivers, embodying the organizations vision, mission, and values to ensure an outstanding patient experience and positive clinical outcomes.

Requirements

• Associate Degree in Nursing or RN Diploma - Required.
• 3+ years of experience in bedside nursing required.
• BLS Certification Required.

Nice To Haves

• Bachelor's Degree in Nursing - Preferred.
• Telehealth experience helpful, not required.

Responsibilities

• Provide nurse advice and triage services to consumers calling with clinical questions.
• Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions.
• Make cross referrals as indicated and facilitate referrals and event registration through internal transfer mechanisms.
• Utilize nursing skills along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms.
• Facilitate referrals for health services as appropriate via telephone and perform all components of call processing.
• Ensure performance standards are met and accept constructive feedback.
• Speak with a pleasant, professional phone voice and provide superior customer service to create an exceptional patient experience.
• Document caller information and outcomes in a relational database system accurately and as prescribed by current standards and policies.
• Maintain confidentiality, HIPAA and PHI compliance.
• Communicate appropriately and clearly with departmental management, co-workers and callers.
• Provide homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals.
• Maintain and contribute to a collaborative professional and ethical work environment.
• Actively participate in team meetings and engage in the processes of the contact center.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans.
• Free counseling services and resources for emotional, physical and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits with Progyny and adoption assistance.
• Referral services for child, elder and pet care, home and auto repair, event planning and more.
• Consumer discounts through Abenity and Consumer Discounts.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: Associate degree