Telephone Triage - Onsite (CMA/LPN)
About The Position
We care about our employees! We value and respect the talented and committed people that make up our practice. Be a part of an organization that works to make a difference in the lives of its patients by encouraging you to be your best every day. Position Responsibilities: We are seeking a compassionate and detail-oriented CMA or LPN to join our Telephone Triage team. In this role, you will be responsible for managing incoming patient calls related to medical and post-surgical questions and concerns, providing timely and empathetic support while adhering to clinical protocols. You will handle tasks such as assessing the urgency of patient concerns, referencing medical records to gather pertinent information, offering appropriate guidance, and documenting in real-time all patient phone encounters. This role also involves communicating with physicians and other providers on behalf of patients, processing prescription refills per provider orders, and receiving and reviewing INR reports to relay results. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. As a Telephone Triage CMA/LPN, you will play a vital role in providing excellent patient care and supporting medical professionals in various aspects of patient management.
Requirements
- This position requires a high school diploma or equivalent.
- Graduation from a Medical Assistant or LPN program and active certification/licensure in the state of Illinois is required.
- Familiarity with electronic medical record (EMR) systems, medical terminology, and strong customer service and documentation skills.
- Must be able to work well within a team and collaborate with medical professionals.
Nice To Haves
- Prior phone triage experience preferred.
Responsibilities
- managing incoming patient calls related to medical and post-surgical questions and concerns
- providing timely and empathetic support while adhering to clinical protocols
- assessing the urgency of patient concerns
- referencing medical records to gather pertinent information
- offering appropriate guidance
- documenting in real-time all patient phone encounters
- communicating with physicians and other providers on behalf of patients
- processing prescription refills per provider orders
- receiving and reviewing INR reports to relay results
- maintaining patient confidentiality
- complying with all HIPAA rules and regulations
Benefits
- More information about the benefits offered as part of our employment package with ORA Orthopedics is available here: https://flimp.live/ORAOrthopedicsBenefitSummary . Please note that some benefits are dependent upon the position and employment status held.
- The pay range displayed for this position represents the pay range for all positions that are classified in this job grade. Individual pay will depend on a wide range of factors such as candidate skills, experience, qualifications, education, location, licensure, certification requirements, and alignment with company benchmarks. It is not typical for an individual to be hired at or near the top of the range for their position; compensation decisions are dependent on the facts and circumstances of each case.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
