Telephone Triage Nurse/Licensed Practical Nurse (LPN)

Proliance Surgeons•Bellingham, WA

About The Position

At Proliance Surgeons, Bellingham Surgery Center and Surgery Center at Valley our patients come from all walks of life — and so do we. We hire and support people from diverse backgrounds, fostering growth and development to make Proliance a great place to work. Our unique experiences and perspectives help us deliver Exceptional Outcomes, Personally Delivered. We are proud to offer a comprehensive and competitive benefit and pay package including health coverage, 401k with match and profit share, PTO and more! For further details regarding Benefits and Washington State Minimum Wage details please visit our careers page at www.proliancesurgeons.com/careers Compensation during the offer process will be determined based on factors such as compensation structure, experience, qualifications, and internal equity. Be Part of Who We Are! Position Summary The role of the Telephone Triage Nurse/Licensed Practical Nurse (LPN) is to work collaboratively with physicians, providers, nurses, and patients through a variety of tasks related to patient care with a focus on patient experience, safety, quality and efficiency. The LPN acts as a patient care coordinator and advocate, maintains clinical supplies, proper documentation and an optimal patient flow and experience, following OSHA/WISHA/other compliance and regulatory guidelines. Schedule Monday-Friday, 8am-5pm

Requirements

High school graduate or equivalent
Graduate of an accredited LPN Program required
Current Washington State LPN license required
1-2 years’ experience in a medical office a plus
Problem solving skills
Skill in using a computer
Knowledge of applicable specialties
Outpatient clinical organizational ability
Ability to remove oneself personally from given situations, remaining objective
Ability to exhibit cooperation, flexibility, and provide assistance when interfacing with patients, physician and staff
Ability to multi-task
Skill in organizing and reporting information that is accurate and complete
Understanding of the need for and evidence of consistent respect for confidentiality/HIPAA
Ability to maintain composure in stressful situations
Skill in establishing and maintaining effective working relationships with all staff
Ability to prepare records in accordance with detailed instructions
Ability to communicate clearly
Consistency and timeliness in attendance

Responsibilities

Assessment & Triage: Evaluate patient symptoms, health concerns, and medical history via phone to determine urgency and next steps.
Patient Education: Instruct patients on home care, self-management, medication, and understanding their conditions.
Care Coordination: Refer patients to appropriate care settings (ER, urgent care, specialists, primary care) and schedule appointments.
Documentation: Accurately record assessments, advice, and actions in the Electronic Health Record (EHR).
Collaboration: Work with providers and support staff for continuity of care and complex cases.
Protocol Adherence: Apply established clinical guidelines and clinic policies.
Perform phone triage, post-op calls and respond to voicemail messages directed to them preferably within same business day, but no later than 24 business hours, and perform action required. Documents all encounters.
Maintain patient documentation for visit and communications in person or over the phone
Coordinate care and diagnostic testing at other facilities as indicated by physician
Obtain CT authorization and other prior authorization as needed and requested
Assist provider in e-scribing, maintaining medication list
Assist provider in maintaining communication with referring doctors
Maintain equipment and ensure supplies are stocked and in place
Follow all other daily team duties and special tasks as assigned