Telephone Scheduler

US Oncology, Inc.•Norfolk, VA

34d•Onsite

About The Position

Overview SCOPE: • Professionally greets and welcomes patients and their friends/family • Registers and schedules appointments for patients in an efficient and timely manner • Answers, screens, and directs all incoming calls to appropriate personnel relaying messages between patients and clinical staff • Schedules outside testing and referrals for patients as required • Assists physician in correspondence with referring physicians • Updates medical record chart by scanning reports and notes into patient record • Supports and adheres to the McKesson Compliance Program, to include the Code of Ethics and Business Standards, and McKesson Shared Values ESSENTIAL DUTIES AND RESPONSIBILITIES: • Greets patients and visitors to the clinic in a prompt, courteous and professional manner • Checks in patients and informs clinical staff of patient arrival • Provides and explains paperwork for the patient to complete prior to examination • Collects, proofs for completeness, and files patient forms • Updates demographics and insurance information in the system • Collects co-pays and balances • Provides receipts • Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages • Pages clinic personnel as appropriate • Communicates messages in an accurate and timely manner according to procedures • Checks patients out after examination • Schedules returning appointments in accordance with physician and/or office guidelines • Provides patients with appointment details such as time, location, directions, instruction sheets, and other details • Records patient cancellations and missed appointments • Reschedules appointments • Notifies appropriate staff of the cancellation and makes note in patient chart • Provides general administrative support by filing charts and forms • Maintains lobby area in a neat and orderly manner • Maintains a legible supply of forms and appropriate office supplies required for daily activities • Schedules outside testing and referrals for patients as required o Follows up on completed outside testing to ensure reports are received and uploaded into patient chart • Assists physician in correspondence to referring physicians o Sends completed notes to referring physicians and scans notes into patient chart • Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records • Performs other duties as requested or assigned • May type memos and forms

Requirements

High School diploma or equivalent required
At least 5 years front medical office receptionist experience with insurance forms and scheduling software required
Knowledge of this practice's personnel, daily routines, and scheduling a plus
Proficiency with computer systems and Microsoft (Outlook, Office Word, and Excel) required
Must successfully complete required e-learning courses within 90 days of occupying position
Demonstrates Adaptability
Handles day to day work challenges confidently
Is willing and able to adjust to multiple demands, shifting priorities
Demonstrates flexibility
Shows Work Commitment
Sets high standards of performance and works efficiently to achieve them
Commits to Quality
Emphasizes the need to deliver quality products and/or services

Responsibilities

Greets patients and visitors to the clinic in a prompt, courteous and professional manner
Checks in patients and informs clinical staff of patient arrival
Provides and explains paperwork for the patient to complete prior to examination
Collects, proofs for completeness, and files patient forms
Updates demographics and insurance information in the system
Collects co-pays and balances
Provides receipts
Answers, screens, and responds to routine questions, routes to appropriate personnel, or takes thorough messages
Pages clinic personnel as appropriate
Communicates messages in an accurate and timely manner according to procedures
Checks patients out after examination
Schedules returning appointments in accordance with physician and/or office guidelines
Provides patients with appointment details such as time, location, directions, instruction sheets, and other details
Records patient cancellations and missed appointments
Reschedules appointments
Notifies appropriate staff of the cancellation and makes note in patient chart
Provides general administrative support by filing charts and forms
Maintains lobby area in a neat and orderly manner
Maintains a legible supply of forms and appropriate office supplies required for daily activities
Schedules outside testing and referrals for patients as required
Follows up on completed outside testing to ensure reports are received and uploaded into patient chart
Assists physician in correspondence to referring physicians
Sends completed notes to referring physicians and scans notes into patient chart
Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records
Performs other duties as requested or assigned
May type memos and forms