Telephone Sales Representative (Full-Time)

MCI Careers•Wichita, KS

136d

About The Position

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you persuasive, positive, and ready to take your career to the next level? We’re hiring Sales Representatives to support a variety of outbound campaigns for some of the world’s most recognizable brands. Whether you're just starting out or looking to grow, our industry-leading training program will equip you with the tools and support you need to succeed. If you’re a confident communicator who enjoys helping customers and closing sales, this is your opportunity to thrive. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Strong communication and organizational skills
Ability to type 20+ words per minute
Basic knowledge of Microsoft Office and Windows OS
Dependable and punctual with a strong work ethic
Skilled in problem-solving and conflict resolution
Customer-first mindset: empathetic, patient, and responsive
Ability to multitask and self-manage in a fast-paced environment
Team player with excellent interpersonal skills

Responsibilities

Make and receive calls in a professional, courteous manner
Use training and tools to confidently answer questions and recommend solutions
Understand customer needs and resolve issues effectively
Research and collaborate with internal departments to resolve inquiries
Accurately manage customer accounts and document interactions
Follow scripts, policies, and procedures to ensure compliance
Protect customer privacy and handle sensitive data responsibly
Escalate complex issues when needed
Stay current with training, system updates, and program changes
Meet attendance and scheduling expectations

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.