MassMarkets-posted 3 months ago
Part-time • Entry Level
Wichita, KS
501-1,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. Are you a confident communicator with a persuasive personality and a passion for success? We're looking for full-time telephone sales agents to join our dynamic team and support a variety of outbound sales campaigns. With our industry-leading training program, you'll gain the skills and support you need to thrive and grow in your career.

  • Make and receive calls in a professional and courteous manner
  • Use training and tools to confidently answer questions and recommend products/services
  • Understand customer needs and provide effective solutions
  • Research and collaborate with internal teams to resolve issues
  • Accurately manage customer accounts and document interactions
  • Follow scripts, policies, and procedures to ensure compliance
  • Handle sensitive information with care and confidentiality
  • Escalate complex issues when necessary
  • Stay up to date with training, system updates, and product knowledge
  • Maintain excellent attendance and punctuality
  • Must be 18 years or older
  • High school diploma or equivalent
  • Strong written and verbal communication skills
  • Ability to type at least 20 words per minute
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Dependable and punctual with a strong work ethic
  • Skilled in problem-solving, conflict resolution, and customer service
  • Able to multitask and manage time effectively
  • Comfortable working in a fast-paced, evolving environment
  • Team-oriented with excellent interpersonal skills
  • Paid Training
  • Paid Time Off
  • Medical, Dental, Vision Insurance
  • Life Insurance
  • Retirement
  • Advancement Opportunity
  • Flexible Schedules
  • Daily Contests
  • Prizes
  • Casual Dress Code
  • Regular Raises
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