Telephone Sales Agent

Montage Deer Valley • Park City, UT

273d

About The Position

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application. We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes. If you are an internal applicant, please log into Workday and apply for your application to be considered. At Montage Deer Valley, It's All Because of YOU! Imagine turning your passion and talent into a fulfilling career. Imagine a beautiful workplace where you can learn, grow, and have fun. At Montage Deer Valley, we know our success is all because of you. Here, you're not just an associate but a passionate creator of authentic, personalized experiences. You'll feel empowered to think creatively, discover career growth opportunities, and have fun while crafting lasting, cherished moments for our guests. Working at Montage Deer Valley is more than a job; it's a way of life. Don't just imagine the possibility—join us.

Requirements

• Ability to work a flexible schedule including weekends and holidays.
• Ability to collaborate in a team environment.
• Basic communication skills.
• Food and beverage experience, a plus.

Responsibilities

• Support the In-Room Dining department and its staff by answering incoming calls and taking guests' orders via phone or digital platforms and special requests.
• Provide menu recommendations, describe menu items, and address any guest inquiries regarding ingredients, allergens, or dietary restrictions.
• Accurately enter guest orders into the point-of-sale (POS) system, ensuring all special requests and modifications are correctly recorded.
• Coordinate with kitchen and service staff to ensure timely preparation and delivery of orders, prioritizing based on guest preferences and timing requests.
• Upsell menu items, promotions, and special offerings to enhance the guest experience and increase revenue.
• Process payment transactions accurately, including cash, credit cards, room charges, and any applicable discounts or promotions.
• Assist with emails, ordering supplies, updating menu and information binders, guest amenity traces and set-up, as well as data entry and filing, and checking orders as they go out.
• Assist with keeping the office clean and organized.
• Close out cash banks and pay out servers as needed.
• Deliver on guests' expectations and have the desire to create WOW moments.
• Perform additional duties as assigned that may be outside the scope of duties, based on business needs.

Benefits

• Free meals.
• Free uniforms and cleaning.
• Ongoing community outreach events.
• Associates' events throughout the year.
• 401 [k] retirement plan with company matching.
• Hotel Discounts.
• Healthcare benefits.

What This Job Offers

• Industry: Accommodation