Full-Time Telesales Openings (Immediately Hiring)

OneMCI•Killeen, TX

19d•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a drive to succeed? Do you thrive in fast-paced environments and love helping customers find the right solutions? If so, this is the career for you! We’re hiring full-time Telephone Sales Agents to support a variety of outbound campaigns. With our industry-leading training program , you’ll gain the tools and confidence to excel, grow, and make a real impact. To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook)
Familiarity with Windows operating systems
Highly reliable with strong attendance and punctuality
Skilled in troubleshooting, conflict resolution, and customer service
Empathetic, responsive, and solution-oriented
Ability to multitask, stay focused, and self-manage
Team-oriented with strong interpersonal skills
Comfortable in a fast-paced, evolving environment

Nice To Haves

1+ year of experience in customer service, technical support, inside sales, chat, or administrative roles in a contact center
Experience in state or federal work environments

Responsibilities

Make outbound and handle inbound calls with professionalism and courtesy
Use training and resources to answer questions and sell relevant products/services
Listen actively to understand customer needs and resolve issues effectively
Research systems to locate missing information and collaborate with internal teams
Manage customer accounts and process orders accurately using company systems
Follow scripts, policies, and compliance guidelines
Maintain accurate records and protect customer data
Escalate complex issues to the appropriate team members
Attend training sessions and team meetings to stay current on updates
Meet attendance, punctuality, and performance expectations

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.