Telephone Operators/Switchboard Operators

BTI • City of Albany, NY

116d

About The Position

Business Technology Integrators (BTI), A Service-Disable Veteran Owned Small Business with over 25 years of experience delivering innovative IT Solutions to the Federal Government, is seeking a Telephone Operator/Switchboard Operator in support of Dept. of Veterans Affairs (Stratton VA Medical Center) in Albany NY.

Requirements

• Ability to assume responsibility for placing a variety of special long distance calls (e.g. conference calls, collect calls, appointment calls) over varied circuits or routings.
• Knowledge of the organizational units and major functions of a large multi-division organization.
• Ability to meet and deal with people from a variety of backgrounds with varying levels of understanding.
• Ability to work under pressure and stressful conditions and adapt to changing work conditions.
• Completion of at least two full 7-day weeks of On-The-Job Training (OJT) on each tour of duty before performing duties alone.

Responsibilities

• Providing switchboard services for the effective operations of the facility.
• Using three Avaya 302c electronic telephone attendant consoles to process incoming and outgoing telephone calls.
• Completing all calls in a timely, courteous, and efficient manner.
• Assisting in placing outgoing local, long distance, and international calls using commercial systems, including Sprint, Verizon, PaeTac, and other providers.
• Providing 24 hour coverage for telephone switchboard services, 7 days a week, including all holidays.
• Using public address, radio paging, Motorola two-way radio systems, and digital pagers to relay messages and make announcements.
• Implementing various procedures as dictated by Telecommunications Directives.
• Accessing computerized files of all inpatients and supporting rosters of patients and employees for locator information.

What This Job Offers

• Number of Employees: 51-100 employees