TELEPHONE OPERATOR

UHS • Bradenton, FL

103d

About The Position

This position is scheduled for Saturday, Sunday and Monday Only from 630 PM to 700 AM. The PBX Operator plays a vital role in ensuring smooth communication within the hospital environment. As the first point of contact for patients, visitors, and staff, the PBX Operator is responsible for efficiently handling inbound and outbound calls, routing calls to appropriate departments, and providing general information about the hospital. This position requires excellent communication skills, multitasking abilities, and a calm demeanor, especially during emergency situations.

Requirements

• High school diploma or equivalent required.
• Previous experience in a telecommunications role or customer service, preferably in a healthcare setting.
• Excellent verbal communication and interpersonal skills, including speaking voice with clear communication.
• Computer literacy of basic computers and how they work.
• Must be able to vary work schedule in the event adjustments are required.
• Ability to multitask and prioritize calls in a fast-paced environment.
• Strong attention to detail and ability to handle sensitive information with discretion.
• Proficiency with PBX systems and basic computer software (Microsoft Office, hospital management systems).
• Strong problem-solving abilities, especially under pressure.

Nice To Haves

• Additional administrative or telecommunications certification is a plus.

Responsibilities

• Answer inbound calls promptly, determine the nature of the call, and transfer calls to the appropriate hospital departments or personnel.
• Provide accurate information to patients, visitors, and staff regarding hospital services, departments, and directions.
• Respond quickly and effectively to emergency calls, directing them to the appropriate emergency personnel or services.
• Use hospital paging system to contact staff members as needed, including emergency paging.
• Maintain accurate logs of calls, messages, and other relevant communication records.
• Assist with internal communication needs by coordinating messages, announcements, and other notifications across departments.
• Ensure seamless communication between hospital departments, facilitating efficient operations.
• Adhere to hospital privacy regulations, including HIPAA guidelines, when handling sensitive information.
• Operate and troubleshoot the PBX (Private Branch Exchange) system, and escalate technical issues to the IT department as needed.
• Direct visitors to appropriate areas within the hospital, answering questions about visiting hours, hospital policies, and more.

Benefits

• Challenging and rewarding work environment
• Competitive Compensation
• Excellent Medical, Dental, Vision, and Prescription Drug Plan
• Generous Paid Time Off (PTO)
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its Subsidiaries

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees