TELEPHONE OPERATOR

Cook County, IL • Chicago, IL

332d

About The Position

The Telephone Operator position at CCH is designed for agency contract workers currently employed at CCH. The role involves answering incoming calls from the public and hospital users, directing and transferring calls to various departments, and providing general information. The position is under supervision and requires rapid response to emergency calls, support for hospital staff, and maintenance of communication systems.

Requirements

• High School Diploma or GED
• One (1) year experience as an Operator for a major medical facility

Nice To Haves

• Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment
• Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally
• Demonstrate good phone etiquette skills with timely response times
• Strong customer service and empathy skills
• Demonstrate attention to detail, accuracy, and precision
• Ability to prioritize, plan, and organize tasks
• Ability to maintain a professional demeanor and composure when challenged
• Ability to work flexible hours, including night and weekends

Responsibilities

• Answers attendant console.
• Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
• Answers Operator Information Line and pages hospital personnel as directed.
• Tests the Code Blue pager systems daily.
• Supports hospital staff and personnel on call for various services.
• Collects and exchanges expired batteries and non-functional pager.
• Utilizes the Cardiac Arrest and Public address systems.
• Places long distance calls at the request of hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator.
• Uses and maintains an electronic Hospital Directory.

Benefits

• Medical, Dental, and Vision Coverage
• Basic Term Life Insurance
• Pension Plan
• Deferred Compensation Program
• Paid Holidays, Vacation, and Sick Time
• Eligibility for the Public Service Loan Forgiveness Program (PSLF)

What This Job Offers

• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees