Telephone Operator

US Oncology Network • Greenwood Village, CO

126d

About The Position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for a Telephone Operator in Thornton. This position is eligible to work remote after on-site training. We realize that it sounds cliché but it is true - taking care of cancer patients is a calling. It's much more than a job. Each of us has a unique story that brought us to Rocky Mountain Cancer Centers (RMCC), but those stories usually share common themes of care, compassion, and commitment. No matter the role each RMCC team member serves in, the goal is the same: to provide the best care possible for each and every one of our patients. Whether we are a nurse holding our patient's hand, or a scheduler on the phone finding an appointment that fits into a patient's schedule, we are deeply connected to our patients and do what we can to help.

Requirements

• High school diploma or equivalent required.
• Minimum two years office experience, preferably in a medical setting.

Responsibilities

• Courteously and efficiently answers all incoming calls and connects callers with the correct extension.
• Takes and relays messages in an accurate and timely manner.
• Responds to emergency and urgent calls from patients in a timely manner. Directs callers immediately to clinical staff as necessary.
• Performs operator functions including triaging calls.
• Provides a pleasant and helpful phone contact for callers.
• Responsible for opening and closing the switchboard.
• Enter navigating care tickets

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED