Telephone Operator

University of Pittsburgh Medical Center • Jamestown, NY

123d • $17 - $26

About The Position

UPMC Chautauqua is seeking a dedicated Full-Time Telephone Operator to join our team on the second shift, primarily working from 2:30 PM to 11:00 PM or 3:30 PM to 12:00 AM, with rotating weekends and holidays. In this role, you will be the vital link connecting the public and hospital departments during both routine and emergency situations. This is your chance to make a meaningful impact every day!

Requirements

• High school graduate or equivalent.
• One (1) year of experience answering and processing calls through automated phone system OR one (1) year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Nice To Haves

• Prior medical experience.
• Prior customer service experience.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

Benefits

• Comprehensive Total Rewards Benefits package
• Opportunities for career growth and development

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED