Telephone Operator

University of Pittsburgh Medical Center • New Castle, PA

89d • $17 - $26

About The Position

UPMC Jameson, located in New Castle, PA, is seeking a Part-Time Telephone Operator with excellent customer service skills. The schedule includes all shifts, including midnights, with weekends and holidays required on a rotating schedule. Candidates must be willing to work any and all shifts. Experience in directing calls and knowledge of medical terminology is a plus! You'll be part of a supportive and dynamic team in a fast-paced, rewarding environment. Are you a team player? Apply today!

Requirements

• High school graduate or equivalent.
• 1 year of experience answering and processing calls through automated phone system or 1 year of customer service experience.
• Must be able to work all shifts, 7 days a week.
• Ability to interpret procedure manuals (i.e., fire, trouble, disaster, etc.).

Nice To Haves

• Experience in directing calls.
• Knowledge of medical terminology.

Responsibilities

• May train new operators.
• May be required to do system data entry on request.
• Provide service to multiple answering service clients utilizing individualized protocols.
• Process appropriate emergency code or STAT page.
• Initiate voice pages when required.
• Provide Physician on call information to requesting individuals.
• Use required phrasing at all times when answering telephone calls.
• Provide dialing instructions to patients when requested.
• Answer multiple lines while maintaining good customer service.
• Determine callers' requirements (extension desired, information requested, etc.) and transfer call.
• Provide status report on any page in progress to the individual requesting the page.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED