TELEPHONE OPERATOR

Cook County Health • Chicago, IL

293d • $21,493

About The Position

The Telephone Operator position involves answering incoming calls from the general public and hospital users, directing and transferring callers' requests to various departments throughout the hospital, and providing general information to the public and hospital station users. The role requires responding rapidly to emergency calls, testing the Code Blue pager systems, and supporting hospital staff and personnel on call for various services.

Requirements

• High School Diploma or GED.
• One (1) year experience as an Operator for a major medical facility.
• Knowledge of hospital directory, manuals, consoles, computers, and telephone equipment.
• Demonstrates good verbal and written communication skills to work with all levels of individuals internally and externally.
• Demonstrate good phone etiquette skills with timely response times.
• Strong customer service and empathy skills.
• Demonstrate attention to detail, accuracy, and precision.
• Ability to prioritize, plan, and organize tasks.
• Ability to maintain a professional demeanor and composure when challenged.
• Ability to work flexible hours, including night and weekends.

Responsibilities

• Answers attendant console.
• Responds rapidly to emergency calls such as fire, cardiac arrests, disasters, bomb threats, paging and telephone outages.
• Answers Operator Information Line and pages hospital personnel as directed.
• Tests the Code Blue pager systems daily.
• Supports hospital staff and personnel on call for various services.
• Collects and exchanges expired batteries and non-functional pager.
• Utilizes the Cardiac Arrest and Public address systems.
• Places long distance calls at the request of hospital personnel upon receiving authorization from Operators Supervisor or On Duty Administrator.
• Uses and maintains an electronic Hospital Directory.

Benefits

• Medical, Dental, and Vision Coverage.
• Basic Term Life Insurance.
• Pension Plan.
• Deferred Compensation Program.
• Paid Holidays, Vacation, and Sick Time.
• Eligibility for the Public Service Loan Forgiveness Program (PSLF).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED