Telephone Operator / SEIU - O

Highmark Health • Natrona Heights, PA

5d

About The Position

GENERAL OVERVIEW: Monitors and operates the switchboard including answering and directing incoming calls, placing outgoing calls, overhead paging and emergency response communication.

Requirements

• Minimum High school diploma or GED; or one to three months related experience and/or training; or equivalent combination of education and experience.
• Excellent telephone skills and interpersonal communication skills.
• As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.
• In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.
• Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Nice To Haves

• Training as a Telephone Operator, Receptionist, or priority Dispatcher.
• Experience using a PC-based telephone operator console.

Responsibilities

• Answers and directs all telephone calls and overhead paging inquiries for the efficient and timely operation of hospital communications.
• Triages and prioritizes calls as to their urgency, and accurately routes accordingly.
• Immediately responds to all alarms, security calls, and medical emergencies.
• Pages all persons designated to respond to emergencies.
• Immediately reports to the supervisor any problems with, or abuses of the alarm system.
• Logs emergency response information, as appropriate.
• May reprogram the computerized fire alarm system after it has been activated.
• Maintains and cleans all switchboard equipment, identifying and resolving malfunctions to any equipment through defined problem correction procedures.
• Performs other duties as assigned or required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees