Telephone Operator
About The Position
This position is located under the Lebanon VA Medical Center (VAMC) in Lebanon, PA, and reports to the Health Administration Division. The primary purpose of the position is to provide comprehensive telephone, telecommunications and clerical support to the VAMC and all associated sites. The Telephone Operator provides a welcoming and positive first impression of the Lebanon VAMC Healthcare System by processing incoming, outgoing, networked, and interoffice calls regarding hospital services, patient information and providing emergency notification information. The incumbent of this position performs work in the Lebanon VAMC Center for Development & Civic Engagement (CDCE), which encompasses a variety of different duties and responsibilities relating to provision of telecommunications and office clerical services to all facilities within Lebanon VAMC as well as performs telecommunications support assignments which involves a significant amount of customer service in recognizing and routing patient and other inquiries to the correct Lebanon VAMC location and program.
Responsibilities
- Operate centralized telephone system to receive and connect incoming and outgoing calls
- Utilize complex computerized equipment and telecommunications software
- Interview incoming callers to route calls to appropriate destination
- Operate internal and external paging system
- Respond to alarms and acts as key member for various emergency situations
- Organize CDCE correspondence to include memorandums, spreadsheets, word documents
- Maintain department records management
- Troubleshoot telephone and computer related problems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Administration of Human Resource Programs
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
