Telephone Operator (Per Diem -16 hrs/Day) Abington

Jefferson Health Plans

1d

About The Position

The Telephone Operator serves as an ambassador for internal and external customers calling the main number of a Jefferson Health facility 24 hours a day, 7 days a week, and 365 days a year. The team is often the first point of contact for patients and family members to Jefferson Health so it is important that they provide service excellence to ensure a positive interaction by answering all calls with a “voice with a smile”. The Communications Specialist is also responsible for assisting all internal callers with general contact information, call transfers, paging and related information, on-call schedules, and processing critical hospital codes.

Requirements

• High school diploma or equivalent required.
• No prior experience as a Communications Specialist/ Operators in a hospital, call center or comparable environment but works in a position with applicable customer service contact.

Nice To Haves

• 1-3 years of experience as a Communications Specialist/ Operator in a hospital, call center, or comparable environment with heavy customer service contact and telephone usage.

Responsibilities

• Promptly answers incoming calls and asks appropriate questions to properly direct the call
• Assist callers by providing needed information and/or transferring to the appropriate person or department.
• Ensures urgent calls are handled with priority and escalation processes are utilized when necessary
• Communicates effectively with patients, physicians and other departments regarding delays
• Practices de-escalation and service recovery methods
• Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication
• Brings forth any compliance or ethics issues and recommendations for operational improvement
• Demonstrate reliability in daily work practices with a clear understanding of Jefferson Health policies and procedures
• Initiate all stat and emergency calls following the departments policy and procedure for handling emergent.
• Notify appropriate personnel, activate group pagers, ANNOUNCE OVERHEARD WHEN REQUIRED, follow up with telephone call to ensure all staff has arrived.

Benefits

• Jefferson offers a comprehensive package of benefits for full-time and part-time colleagues, including medical (including prescription), supplemental insurance, dental, vision, life and AD&D insurance, short- and long-term disability, flexible spending accounts, retirement plans, tuition assistance, as well as voluntary benefits, which provide colleagues with access to group rates on insurance and discounts.
• Colleagues have access to tuition discounts at Thomas Jefferson University after one year of full time service or two years of part time service.
• All colleagues, including those who work less than part-time (including per diem colleagues, adjunct faculty, and Jeff Temps), have access to medical (including prescription) insurance.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees