Telephone Operator

NY United Health Services • Binghamton, NY

4d • $17 - $22 • Onsite

About The Position

United Health Services (UHS) is seeking a courteous and dependable Telephone Operator to manage incoming and outgoing calls, provide information, and connect patients, families, and staff across our healthcare system. In this role, you’ll handle a variety of communication tasks, including paging, emergency code calls, and directory assistance, ensuring clear and timely responses in a fast-paced environment. Every call you answer is more than a task—it’s a connection that matters. Whether helping a loved one reach a patient or assisting clinical staff during urgent situations, your calm professionalism and attention to detail play a vital role in supporting care and communication across the organization.

Requirements

• High school diploma or equivalent.
• In lieu of diploma, will accept 2 years of experience utilizing a multi-line phone system.

Nice To Haves

• 2 (two)years previous switchboard experience

Responsibilities

• Respond to requests for communication with hospital personnel and physicians using appropriate channels, including overhead paging, digital pagers, and mobile phones
• Handle emergency code calls and alarms with accuracy and urgency, following established protocols and participating in routine testing of emergency systems
• Contact on-call staff members as requested by various hospital departments, ensuring timely notification and accurate message delivery
• Coordinate communication with clergy members upon request from clinical or support departments, especially in urgent or sensitive situations
• Maintain custody and accurate tracking of hospital keys, ensuring secure access to restricted areas and compliance with key control procedures
• Safeguard the hospital safe and manage access for authorized personnel, maintaining security and accountability at all times
• Coordinate telephone repairs and service issues with IT or telecommunications support and facilitate distribution of new or replacement phones to staff
• Maintain a current inventory and tracking system for hospital-issued pagers, including issuing, receiving, and troubleshooting equipment
• Serve as a back-up resource to the information desk during off-hours, assisting visitors and callers with directions and general inquiries
• Operate as the communication base for hospital security, relaying critical information and assisting with emergency response coordination
• Assist in the release process of deceased individuals by coordinating communication between clinical staff, security, and funeral service providers
• Perform other related duties as assigned to support the communication and operational needs of the hospital

Benefits

• We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week.
• With flexible plan options and coverage tiers, you can choose what fits your life best.
• Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.
• From day one, PTO starts accruing so you can take time to recharge.
• We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards.
• When life gets tough, we’re here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.
• With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads.
• We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED