Telephone Operator, Per Diem, Evening Shift

Adventist Health•Glendale, CA

5d•Onsite

About The Position

Nestled between Burbank and Pasadena, Adventist Health Glendale is one of the area's leading healthcare providers. We are comprised of a 515-bed hospital, two urgent cares, home care services, comprehensive cardiology care and a vast scope of services located in the San Fernando Valley. We are committed to the development and empowerment of our nurses and have received Magnet designation from the American Nurses Credentialing Center. Glendale is known for its urban living, with easy access to dining, entertainment, shopping, amusement parks and outdoor recreation. Adventist Health Glendale is proud to be part of the thriving, diverse community since 1905. Job Summary: Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels. Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed. Performs light clerical functions. Occasionally trains new employees.

Requirements

High School Education/GED or equivalent

Nice To Haves

Associate’s/Technical Degree or equivalent combination of education/related experience
Customer service call center experience

Responsibilities

Operates telephone switchboard console, overhead paging system, two-way radio, alpha/numeric paging unit, and wall alarm panels.
Answers calls in a courteous and timely manner, accurately connect callers to their requested destination, and provides appropriate information and assistance as needed.
Performs light clerical functions.
Occasionally trains new employees.
Answers incoming telephone calls and provides information when requested, utilizing excellent customer service skills and professional telephone etiquette at all times.
Answers, evaluates, and directs all calls efficiently.
Provides answering service coverage for identified departments and in accordance with established procedures.
Operates paging system in accordance with established procedures.
Acts as a dispatcher between hospital personnel and security when the security office is closed.
Handles emergency calls in accordance with established procedures.
Monitors calls to ensure they have been properly followed through.
Monitor all alarm panels, telephones, two-way radio, and fax located in the department.
Document any malfunctions and/or alarm activations and notify designated personnel/departments as required.
Verifies and updates on-call lists.
Assists with admitting patients as needed.
Ensures patient information is maintained, current and correct.
Sorts and distributes mail as needed.
Orients, instructs, mentors and develops personnel on job duties, assignments, opportunities, and activities of the department as it relates to their position and their relationship with other departments/staff as needed.
Performs other job-related duties as assigned.