Telephone Operator

Koniag Government Services, LLC•Poplar, MT

3d•Onsite

About The Position

Koniag Advisory Business Solutions, LLC, a Koniag Government Services company, is seeking a Telephone Operator to support KABS and our government customer at Poplar, MT. This position requires the candidate to be able to obtain a Public Trust. This position is covered under the Service Contract Act. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, paid holidays, paid Vacation, paid sick leave and more. We are seeking a professional and reliable Telephone Operator to serve as the primary communications hub for the Verne E. Gibbs Health Center. This position is the first point of contact for patients, families, and visitors, requiring exceptional customer service skills and the ability to manage multiple communication channels simultaneously in a healthcare environment.

Requirements

Meet minimum qualification requirements as outlined in prime contract
Excellent verbal communication and interpersonal skills
Professional telephone etiquette and customer service experience
Ability to multitask effectively in a fast-paced environment
Strong listening skills and attention to detail
Basic computer skills and familiarity with office equipment
Ability to remain calm and professional under pressure
Successful completion of background check
Compliance with all IHS policies and procedures
Adherence to HIPAA privacy and security requirements
Participation in site-specific orientation and competency assessments
Computer security training and compliance
Professional appearance standards
Ability to maintain confidentiality of sensitive information
Position requires consistent attendance due to critical communication role
Must be available for emergency communication support as needed
May be required to provide coverage during staff absences
Position involves handling emergency calls and urgent communications
Ability to obtain a Public Trust

Nice To Haves

Previous experience as telephone operator or receptionist in healthcare setting
Knowledge of medical terminology
Bilingual skills (English and Native American languages)
Familiarity with Indian Health Service operations

Responsibilities

Telephone Switchboard Operations:
Operate multi-line telephone switchboard system serving approximately 85 extensions
Answer incoming calls promptly and professionally
Route calls accurately to appropriate departments, staff members, and extensions
Handle high call volume efficiently while maintaining quality customer service
Manage call transfers, hold, and conference calls as needed Reception & Customer Service
Serve as primary greeter for patients and visitors entering the health center
Provide friendly, professional, and culturally sensitive customer service
Assist patients and visitors with directions, general information, and basic inquiries
Maintain welcoming and organized reception area
Support patient check-in processes as needed Communication Systems Management
Operate public address (PA) system for facility-wide announcements
Follow Indian Health Service emergency codes and special communication protocols
Implement emergency communication procedures during critical situations
Coordinate with security and emergency response teams as required Information Services
Relay messages accurately between staff, patients, and external contact
Provide routine, authorized information including:
Staff extensions and contact information
Department locations and directions
General facility hours and schedules
Basic procedural information
Maintain current staff directory and contact information
Clerical Support:
Provide general clerical assistance to patients and visitors
Assist with basic administrative tasks as time permits
Maintain visitor logs and communication records
Support front desk operations during peak periods
Emergency Responsibilities:
Knowledge and implementation of IHS emergency communication codes
Coordination with emergency response teams during critical incidents
Maintenance of communication systems during emergency situations
Follow established protocols for medical emergencies and facility security