Telephone Operator

Department of Veterans Affairs•Lebanon, PA

28d•Onsite

About The Position

This position is functionally located under the Lebanon VA Medical Center (VAMC) in Lebanon, PA, Health Administrative Service Line (HAS) and reports to the Supervisory Telephone Operator. THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION Basic Telephone Operator Duties 75% Provides general telephone and visitor referral services. Refers callers to appropriate facility or program area based on specific request or by ascertaining the nature of the call. Operates the VAMC centralized telephone system to receive and connect incoming and outgoing calls. Answers and screens calls received on the main line to the healthcare system, processes through the telephone console, and directs all calls to proper extensions. Provides patient locator information and advises callers of direct dial for future callback. Maintains a record of toll and long-distance calls, showing the time the call was placed, the staff person requesting the call, and the number that was requested. Computer Operations/Administrative Duties 25% Performs work in support of the facility communication system and is responsible for operating on the following systems: Accurately utilizes the features of the telephone consoles, headsets, telephones, and other related equipment. Activates and controls standardized computer system and peripheral equipment specifically related to telephonic operations. Tests the computer and telecommunications equipment for operation, monitoring, and controlling operations during processing, Performs appropriate system maintenance procedures. Assists in training other personnel in proper use, operation, and care of computer and telecommunications equipment. Performs work in support of the facility communication system Activates and controls standardized computer system and peripheral equipment specifically related to telephonic operations. Performs appropriate system maintenance procedures. Monitors the errors and initiates corrective action. Assists in training personnel in the use, operation, and care of computers and telecommunications equipment.

Responsibilities

Provides general telephone and visitor referral services.
Refers callers to appropriate facility or program area based on specific request or by ascertaining the nature of the call.
Operates the VAMC centralized telephone system to receive and connect incoming and outgoing calls.
Answers and screens calls received on the main line to the healthcare system, processes through the telephone console, and directs all calls to proper extensions.
Provides patient locator information and advises callers of direct dial for future callback.
Maintains a record of toll and long-distance calls, showing the time the call was placed, the staff person requesting the call, and the number that was requested.
Accurately utilizes the features of the telephone consoles, headsets, telephones, and other related equipment.
Activates and controls standardized computer system and peripheral equipment specifically related to telephonic operations.
Tests the computer and telecommunications equipment for operation, monitoring, and controlling operations during processing
Performs appropriate system maintenance procedures.
Assists in training other personnel in proper use, operation, and care of computer and telecommunications equipment.
Monitors the errors and initiates corrective action.